Privacy policy

Last updated: 11 November 2026

Who we are

Kinetik is run by Kinetik Infotech Ltd. Where this policy says "we", "us" or "our", it means Kinetik Infotech Ltd, acting as the data controller for any personal data processed through this site. For any question or request, write to [email protected].

Collection

We do not use cookies, analytics or advertising trackers, and the fonts are served from this site rather than from a third party. Cloudflare processes the technical information described under Hosting and storage to deliver and protect the site.

The Book a call form is the only form on this site. When you send it, we receive your name, your business, your email address, and your phone number and website if you give them. We do not record your IP address with it. The form also has a hidden field that people never see. A submission that fills it is treated as automated and is not kept.

Apart from the form, the only personal data we collect is what you send us by email: your email address, and whatever you write in the message. We keep both so we can reply and arrange a call.

Hosting and storage

Cloudflare hosts this site (Cloudflare Pages). As part of routing and protecting the site, Cloudflare processes standard request metadata, such as your IP address and browser user-agent string, under Cloudflare's privacy policy.

Each request sent through the form is stored in a database we hold with Cloudflare (Cloudflare D1), where only Kinetik's staff can read it. When it is saved, a copy is emailed to our own mailbox, [email protected], through Cloudflare's email service. Cloudflare processes both as our processor.

Use of your details

We use what you send us to:

• reply to you and arrange a call;
• work out whether and how we can help;
• set up and invoice a subscription; and
• deliver the work.

We do not sell your data, use it for advertising, or share it with anyone except as described here.

Your company's data

Kinetik's agents run in Claude under your own Anthropic subscription, and your company's data is kept in a database your company owns. We do not host your Claude account or the data you work with. Kinetik works in your database only through the account you give it, and you can remove that access at any time.

Your rights

If you are in the United Kingdom or the European Union, you have rights over your personal data under UK GDPR and GDPR. These include the right to see the data we hold about you, to correct anything inaccurate, to have it erased where there is no longer a reason to keep it, and to object to certain processing. To exercise any of these, email [email protected] and we will respond without undue delay.

Data retention

We keep requests, whether sent through the form or by email, and the correspondence that follows, for as long as it is reasonably needed, for example to answer follow-up questions, fulfil an engagement, or handle a dispute. Once there is no longer a reason to keep it, we delete it.

Changes

We may update this policy from time to time. If we make a material change, we will post the new version here with an updated date.

Contact

For any question about this policy or how we handle your data, write to [email protected].